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Legal

Privacy Policy

How Eastern Appliances collects, uses, and protects your personal information.

Last updated: April 2026

1. Who We Are

Eastern Appliances (“we”, “us”, “our”) operates from 42 Canterbury Road, Heathmont VIC 3135, Australia. This Privacy Policy explains how we handle personal information collected through this website and in the course of our business, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

When you use our contact forms, service booking form, or product enquiry form, we may collect:

  • Your name
  • Email address
  • Phone number (optional)
  • Your message or enquiry details
  • The product or appliance you are enquiring about (if applicable)

We do not collect payment card details, government identifiers, or sensitive information through this website.

3. How We Use Your Information

We use the information you provide solely to:

  • Respond to your enquiry or service booking request
  • Contact you about the product or service you asked about
  • Follow up on a repair or delivery booking

We do not use your information for unsolicited marketing, and we do not sell, rent, or trade your personal information to any third party.

4. Third-Party Services

This website is hosted on Netlify (netlify.com). Our contact, booking, and product enquiry forms are processed by Netlify Forms, which is built into our hosting. When you submit a form, your data passes through Netlify’s infrastructure and is forwarded to our email inbox. Netlify’s privacy policy is available at netlify.com/privacy.

Our contact page embeds a Google Maps map served by Google LLC. Google may collect data in accordance with their own privacy policy. We do not control or have access to any data Google collects through the map embed.

5. Data Storage and Security

Form submissions are delivered to our email inbox and stored within our email service. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. We do not operate a database that stores your information beyond standard email retention.

6. Cookies and Tracking

This website does not use cookies, Google Analytics, advertising pixels, or any other tracking technology. We collect no behavioural or usage data about visitors.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (where we are not legally required to retain it)
  • Make a complaint if you believe we have breached the APPs

To exercise any of these rights, contact us using the details below.

8. Contact Us About Privacy

If you have a question or complaint about how we handle your personal information, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always available at this URL. Material changes will be noted in the “Last updated” date at the top of this page.

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