Frequently Asked Questions

We don't process online orders directly. Our website is a showcase of our products — to purchase, simply click Enquire on any product and our team will get back to you with pricing and availability.

New appliances come with the manufacturer's standard warranty. Refurbished appliances come with our own limited warranty — ask us for details when you enquire.

Absolutely. We encourage customers to come in and see our products in person. Visit us at 42 Canterbury Road, Heathmont VIC during our opening hours.

We aim to offer competitive pricing. Get in touch with us and we'll do our best to help.

We deliver across Heathmont and surrounding suburbs including Ringwood, Bayswater, Boronia, Croydon, Mitcham, and Vermont. Contact us to confirm delivery to your address.

Delivery costs depend on your location and the size of the appliance. We'll provide a delivery quote when you enquire about a product.

Yes. In-store pickup is available. Contact us to confirm your purchase and arrange a collection time that works for you.

We service all major brands including Fisher & Paykel, Westinghouse, Samsung, LG, Hisense, Haier, and more. If you're unsure, just ask.

Yes. Our qualified technicians can come to your home to diagnose and repair appliances. Book a service using our online form or call us directly.

It depends on the fault and parts availability. Many repairs can be completed same-day or next-day. We'll give you an honest timeframe when we diagnose the issue.

Yes. We'll always discuss the cost with you before proceeding with any repair work.

Refurbished means the appliance has been professionally tested, repaired where needed, and certified as ready to use. All our refurbished appliances have been inspected by our qualified technicians.

Yes. Our refurbished appliances come with a limited warranty. Ask us for details when you enquire about a specific unit.

Grade A means the appliance is in excellent condition — fully functional with minimal or no visible cosmetic marks. Grade B means it is fully functional but has some visible cosmetic marks such as scratches or dents.

Refurbished stock varies. Contact us or come in store to find out what we currently have available.